faq - Medical Billing
 

Medical Billing questions

How do you charge for medical billing services?

Can you really save me money?

Are you HIPAA-compliant?

Where do the checks/electronic payments go?

What services are included?

Is your service available throughout US?

What kind of information do you need from my practice?

Is your software available online?

Who does the patient call with a billing question?

How do we make sure managed-care plans pay us according to the contracted rates?

What kind of reports will I get?

What if the patient is on a payment plan?

How do you charge for medical billing services?
Our fees are based on a percentage of payments collected, and are all-inclusive — there are no hidden charges.

Can you really save me money?
We try to increase collections for most practices from 10% to 20%. The reason why we can increase your collections is using state of the art technology. We try to increase your revenue by using better coding, better use of technology to eliminate claim errors while submitting to insurance companies and increased AR follow-up. After using our services for 3 months we can show you the cost benefits of our service. Our service cost will be a fraction of your increased revenues.

Are you HIPAA-compliant?
We are 100% HIPAA compliant.

Where do the checks/electronic payments go?
We try to use electronic claims processing and most of our physicians are almost 85% electronic. What this means is that all the claims are sent electronically to insurance companies and payments are received electronically using ACH(Automatic Clearing House). All electronic EFT's come directly into your bank account. Any manual checks come to your practice address. All we need is a copy of the EOB to properly post against the patient account.

What services are included?
We will assign a dedicated Account Executive (or more than one, depending on the size of your practice) to your account. This person will be main point of contact for your practice and he/she will be handling all issues. The account rep will coordinate all aspects of your billing needs — entering charges, submitting claims, sending patient statements, following up, and answering patient billing questions, and is also the liaison between your practice and us.

Is your service available throughout US?
We are proud to use latest technology to benefit us and our clients. This cutting edge technology enables us to service clients throughout US.

What kind of information do you need from my practice?
We need basic information on your practice and we give you a implementation checklist as soon as the contract is signed. If you don't have EHR we try to make things easier and more accurate by designing an easy-to-use super bill. We can also try to make small changes to one you are using. . In just moments per encounter, you’ll be able to give us the information we need to properly submit your claims. (For new patients, or patients whose demographic and insurance information has changed, we ask that you give us a copy of their registration sheets and copies of insurance cards.) If you have a EHR we try to interface with EHR to get the data. We try to customize billing solution based on the EHR you have.

Is your software available online?
We have designed our billing software completely online. What this means is no expensive computer systems or software. All the upgrades are done automatically, so no need of upgrade fees or spending money on expensive in house IT. You can access your data from anywhere in the world.

Who does the patient call with a billing question?
Our toll-free number is printed on your patients’ statements, and a dedicate Datatray representative will handle all billing questions.

How do we make sure managed-care plans pay us according to the contracted rates?
This question is a critical part of any Accounts Receivable follow-up, and we understand why you’re concerned about constant underpayments or payments at non-contracted rates affecting your patients’ balances and your revenues.
To address this, Datatray requests copies of your practice’s contracts and related fee schedules when we’re setting up your account. We make sure these rates are reflected in our system based on your contracts. Then, at time of payment posting, we monitor expected reimbursement and appeal any underpayments and/or denials. When necessary, we directly contact your managed-care representative to resolve any problems. We also keep you aware of these problems and their resolutions every step of the way.

What kind of reports will I get?
All our reports are designed with physician input. We have more than 30 reports for your convenience. We will go through each one during implementation period.

What if the patient is on a payment plan?
We’ll send as many statements as it takes to get the balance paid as long as there is patient activity on the account.

 

 
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